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How to add a Shared Mailbox in Outlook and Outlook Web App
4 December 2018
shofar support portal >
How to add a Shared Mailbox in Outlook and Outlook Web App
Can’t find what you are looking for in this post? Please visit forum and let’s chat!
A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@shofaronline.org. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.
Unlike your personal Shofar email address (eg name.surname@shofaronline.org), a shared mailbox have no direct login but is linked to your existing account and displays as a seperate mailbox in your Outlook or Outlook Web App. If you need access to a shared mailbox please email itsupport@shofaronline.org to request access.
Luckily, the people over at Microsoft has made it quite easy to setup and provided us with the following tutorials:
A How to setup and view shared mailbox in Outlook:
https://support.office.com/en-us/article/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd
B How to setup and view shared mailbox in Outlook Web App: ***
https://support.office.com/en-us/article/Open-and-use-a-shared-mailbox-in-Outlook-Web-App-BC127866-42BE-4DE7-92AE-1EF2F787FD5C
*** Please note:
1 If you are on the new version of the Outlook Web App you will not see your username above your inbox on the left.
2 You need to turn off the new outlook and go back to the old one (don’t worry, you can just as easily turn it back on afterwards!)
3 Click on the ‘more’ button below your main inbox
4 Find your account name and right click on it and select ‘Add shared folder…’
5 Continue with the steps as outlined above in the post B How to setup and view shared mailbox in Outlook Web App.
